FAQs

POS system symptom: Touch-screen is not work aproximately 5 mininutes after boot up the system

• Check system setting for USB Control Power Management.
• Energy Saving mode should be turned off.
• Check touch screen software version and install the latest version.
• Download the software from our website or POSBANK’s local partners.
• Install the latest version touch screen software.

POS System Symptom: POS System Serial port doesn’t work

• Check Windows device manager for device recognition
• Check COM port status and connection
• Erase and re-install the driver
• Change Serial port

POS system symptom: Cannot access LAN

• Check if hub or switch is working correctly
• Check RJ45 cable connection
• Check if LAN LEDs are on/off
• Reinstall LAN card
• Replace motherboard

POS system symptom: PS/2 Keyboard Issues

• Check card-reader cable
• Check motherboard jumper

POS Printer Symptom: Nothing is printed after change the roll paper.

It may causes when the printer’s roll paper is placed upside down.

• Open the printer paper cover by pushing the open button.
• Replace the roll paper on proper direction.
• Pull out the paper, then close the cover.

※ Note: When closing the cover, press the center of the cover so that the paper adheres to the roller.

POS System Symptom: Monitor displays abnormal colors

• Check LCD cable connection
• Replace LCD cable
• Change LCD panel

POS Peripherals Symptom: hand held scanner is not working properly

• Disconnect the cable and reconnect it properly.
• After reconnect the cable, check the hand held scanner if it is properly recognized on the system.
• Rebooting the POS Terminal.

POS Peripherals Symptom: Cash Drawer is not open

• Please check the Cash Drawer’s Cable if it is properly conncted.
• If the Cash drawer is connected with Printer, please make sure the printer’s power is turned on.
• If the Cash drawer is connected with Printer, please check do the self test on printer and check every thing is working properly.